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Chapter 5: Targeting and Positioning

Example of the importance of target marketing to a company or brand.

 

Efficient Resource Allocation:

Real-life Example: A small artisanal coffee shop in a university town understands the unique patterns of its primary audience: the students. During exam periods, students often pull all-nighters, require study spaces, and consume more caffeine to stay alert. Recognizing this behavior, the coffee shop can allocate resources smartly by:

  • Extending operating hours to cater to late-night study sessions.

  • Offering promotions like "Buy one, get one free after 10 PM" to attract more customers during off-peak hours.

  • Partnering with local study groups or student organizations for special discounts.

 

This approach ensures maximum resource utilization and optimal return on investment during peak seasons.

 

Tailored Marketing Mix:

Real-life Example: Rolex, an iconic luxury watch brand, knows its audience doesn't just want a timepiece; they want a symbol. The brand:

  • Features advertisements in high-end magazines and exclusive events where the elite gather.

  • Collaborates with icons from various fields, reinforcing the idea that wearing a Rolex is synonymous with success.

  • Ensures that the product quality, from the craftsmanship to the materials used, meets the highest standards.

  • Their distribution channels are exclusive, with flagship stores in prime locations or in luxury department stores.

 

The comprehensive, tailored marketing approach ensures that Rolex remains an aspirational brand.

 

Competitive Advantage:

Real-life Example: LUSH Cosmetics doesn't just sell beauty products; they sell an ethos. By targeting a niche audience that aligns with their values:

  • They source ethically, ensuring suppliers adhere to cruelty-free testing methods and sustainable farming.

  • Their in-store experience emphasizes the freshness of products, with manufacturing dates clearly displayed.

  • Marketing campaigns focus on environmental consciousness, often highlighting global issues and championing eco-friendly causes.

  • They've also introduced "naked" products without packaging to reduce waste.

 

By being more than just a cosmetics brand, LUSH has carved a unique space for itself in the industry.

 

Higher Customer Satisfaction:

Real-life Example: Amazon, the e-commerce behemoth, excels at personalization. By using advanced algorithms:

  • They analyze user behavior and preferences, down to the time spent looking at a product or reviews read.

  • Their homepage is dynamically generated based on user interests, showcasing products they're likely to buy.

  • Email campaigns and notifications are tailored, alerting users about price drops or availability of items in their wish list.

  • They also use this data to optimize their supply chain, ensuring popular products are in stock and delivered swiftly.

 

This hyper-personalized approach ensures customers find what they want easily, leading to higher satisfaction and repeat purchases.

 

Future Growth Opportunities:

Real-life Example: Adidas, traditionally known for sports apparel, recognized the blurred lines between sportswear and daily fashion. Identifying the streetwear trend:

  • They collaborated with pop culture icons, like Kanye West, bringing credibility and style to the new line.

  • The Yeezy line's limited releases create a sense of exclusivity, leading to significant demand and buzz on social media.

  • Pop-up stores, exclusive online releases, and collaborations with high-end fashion stores ensure the product remains aspirational.

  • They also expanded their range with streetwear-inspired clothing and accessories.

 

This strategic move allowed Adidas to tap into a younger, fashion-conscious audience and diversify its product line.

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